Terms of Service

You must be at least 18 years old and authorized to enter into a binding contract to use the Service. The Service is intended for pool service businesses and their authorized staff — not for personal or consumer use.

When you create an account you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately at hello@poolos.biz if you suspect unauthorized access.

You may not share your account credentials with persons outside your organization or create accounts on behalf of others without their authorization.

PoolOS provides cloud-based software for pool service companies, including tools for route scheduling, customer management, invoicing, chemical tracking, and customer communication. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice where practicable.

Features available to you depend on your subscription plan. Plan details — including customer limits, staff account limits, and included features — are described on the pricing page at poolos.biz/pricing.

New accounts receive a 14-day free trial with access to core Service features. No payment method is required to start a trial. At the end of the trial period, continued access requires a paid subscription. We reserve the right to modify or discontinue the trial offer at any time.

Trial accounts are subject to usage limits. We may terminate a trial account if we determine it is being used for purposes inconsistent with these Terms.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload, transmit, or distribute malicious code, spam, or any content that is unlawful, defamatory, or fraudulent.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Access the Service by automated means (scraping, bots) without our written permission.
• Resell, sublicense, or otherwise provide access to the Service to third parties not covered by your account.
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate accounts that violate these restrictions without refund.

The Service, including its software, design, text, graphics, and branding, is owned by PoolOS and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it as described here.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

The Service integrates with third-party platforms including Stripe (payment processing), Resend (email delivery), and Google (analytics). Your use of those platforms is governed by their respective terms and privacy policies. We are not responsible for the practices of third-party providers.

The Service may also send emails on your behalf to your customers (invoices, visit summaries, etc.). You are responsible for ensuring those communications comply with applicable email laws (CAN-SPAM, CASL) and that your customers have consented to receive them.

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any information provided through the Service. You use the Service at your own risk.

To the maximum extent permitted by applicable law, PoolOS and its officers, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, customers, goodwill, or business interruption — arising out of or related to your use of or inability to use the service, even if advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless PoolOS and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including privacy or intellectual property rights.

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Before initiating any formal dispute, you agree to contact us at hello@poolos.biz and give us 30 days to attempt to resolve the issue informally.

Any dispute that cannot be resolved informally will be settled by binding arbitration administered under the American Arbitration Association's Consumer Arbitration Rules. The arbitration will be conducted in English. You waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.

We may update these Terms from time to time. When we make material changes we will notify you by updating the effective date at the top of this page and sending an email to your account address at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you may cancel your account before the effective date and receive a prorated refund of any prepaid annual subscription fees for unused months.

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and PoolOS regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right.
• Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control.

Questions about these Terms? Contact us: